Client Satisfaction & Benchmarking Study
HUB Compensation Systems teamed up with The Gregory Group to take part in their client satisfaction and performance benchmarking study. The Gregory Group, a Washington-DC based independent consulting firm, has designed the study to give feedback on key areas of service excellence.
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We participated in the study to get meaningful and measurable feedback on our client experiences with us, the elements of service that are most important for your satisfaction, and ways we might improve.
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13 TPAs provided the study to their plan sponsors and over 2,000 plan sponsors participated in the study.
Overall Relationship Satisfaction
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HUB Compensation Systems' overall satisfaction verses the average of all that participated in the study
Key Takeaways from Client Responses
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Personalized relationships and service
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Immediate access to numerous knowledgeable people
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Integrity and kindness
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Helpful with any questions and concerns
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Resolve issues quickly and explain things well​